Like many locksmiths, I find myself challenged today by the increasing complexity of electric locking systems. Now that I am in distribution it is my job to know something about these systems so I do my best to educate myself and take advantage of whatever training opportunities present themselves. Customers depend on me to advise them about what hardware they need, how it should work, and what they should do when it doesn't work as it should.
I recently had a technical support adventure on this topic, so I wrote an article about it that you can read here.
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