Everybody hates returns and so do we, although we still have one of the most relaxed returns policies in the industry. We have tightened things up a bit, however. Whereas customers used to be able to return anything anytime for any reason, pretty much, we have now, like all our competition, adopted a 25% restocking fee for returns more than 60 days after the original sale.
Naturally this does not apply to defective returns. We continue to comply with various manufacturer's guidelines for returns of defective materials.